Policies & Programs 

Welcome to our hub for Geekmatics policies, customer benefits, and service programs. Everything you need to know in one place.

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 Referral Program

Love our service? Send a friend our way and earn rewards!

• Get $10 store credit for each successful referral.

• Your friend gets $10 off their first service.

• No limits. The more you refer, the more you earn.

To refer someone for a credit - just have them mention your name during their checkout.

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 Available Discounts

We offer several ways to save:

• Students: $10 off with valid student ID

• First responders : $10 off with ID

• Veterans & Active Military: $10 off with military ID

• Seniors (65+): $10 off

• Animal Rescue Volunteers - $10 off with valid ID

• Discounts cannot be combined with other promos.

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 Service Options

We make tech repair easy and flexible:

• In-Store Drop-Off: Fast service at our Palm Harbor location

• Pickup & Delivery: We come to you (based on availability)

• Remote Support: For software or diagnostics

• Onsite Service: Great for businesses or home networks

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Shipping & Returns for Apex & Tech

• Shipping Policy: All Geekmatics Apex systems and high-end builds are available for white-glove local pickup at our Palm Harbor location. Custom shipping for PCs or specialized hardware is available via a custom quote to ensure safe transit.

• Return Policy: We offer a 14-day return policy on most refurbished technology. Please note that custom-built Apex PCs are non-refundable due to their bespoke nature, but they are fully warrantied under our expert workmanship guarantee.

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 Frequently Asked Questions

Q: Do I need an appointment?
A: Walk-ins are always welcome! But you can schedule an appointment and receive $10 off repair.

Q: Do you use genuine Apple parts?
A: Yes. We can as we are an Apple Independent Repair Provider (IRP).

Q: How long does a typical repair take?
A: Many screen or battery repairs are done same-day.

Q: Do you offer warranties?
A: Yes.

The Best Warranty in Palm Harbor

• Parts: We believe in the quality of our components. Most parts we install come with a Lifetime Warranty. If the part fails, we replace it.

• Labor: Our expert workmanship is guaranteed for 90 days. If you have an issue related to the repair within 3 months, we’ll make it right—on us.

Many of our replacement parts include a lifetime warranty against defects in materials or workmanship. Whenever possible, we recommend choosing new parts for the longest protection, or opting for our in-store Akko warranty for additional coverage and peace of mind.
Sometimes, refurbished parts carry the supplier’s warranty, which can range from 14 days to one year depending on availability and condition — when in doubt, just ask us!

​Q: Do you repair game consoles?
A: Absolutely — PlayStation, Xbox, Nintendo, and more.​

 

Privacy Policy

We respect your privacy.

• We do not sell or share your personal information.

• Contact info is used only for service updates or internal use.

• Card data is never stored by us.

•  You can request deletion of any personal data at any time by contacting us.

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♿ Accessibility Statement

Geekmatics is committed to ensuring accessibility for all customers.

• We make reasonable accommodations in-store and online.

• If you encounter a barrier, please let us know.

Need more help? Get in touch with us — we’re happy to assist!

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