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FAQs Nationwide Ship In Device Repair Service


We have put together some of the most frequently asked questions regarding our Nationwide Ship-In Screen Repair Service. If you have additional questions not addressed here, please don’t hesitate to call us and ask. 727. 230.3696.

FAQ – Are the screens made by Apple?

A – Apple doesn’t make their products. They only design them. All parts are manufactured at independent facilities.  Our screens come from the same places Apple buys from.


FAQ – Will you need my passcode?

A – If you have a passcode on your device, we’ll need you to provide it for us. We have been in business over 17 years and have an excellent reputation, and we offer a 100% secure environment.  The reason we need the passcode is to test the cameras, speakers, microphones, touch sensitivity, etc. We do not look at anything on your device besides those features.

FAQ – Will I lose any of my data when my device is being repaired?

A - You should always back up your data. We have never lost anyone’s data, but anything can happen at any time, especially during shipping. Call us first and ask about our low-cost backup service.


FAQ – I bought a part online, will you still do the repair?

A – Yes, we will, but we cannot warranty the repair since it was not our part.


FAQ – How long will it take to repair my device?

A – We usually repair the device the same day and ship it back to you. The new MacBook models may take 3-5 business days to complete, and sometimes we’ll need to keep your device for an additional day if the device is delivered late to us. Windows laptops may also take 3-5 business days, depending on whether your particular screen is in stock. But we advise you every step of the way.

FAQ – Can I send my iMac in?

A because of iMacs design and build, Geekmatics will not be responsible for any damage to iMacs during shipping. Sending iMacs in to us for repair is at the customer's own risk, and any damage during shipping in either direction, will be the responsibility of the customer. Geekmatics will have the iMac professionally packed at customer's expense before shipping back.

FAQ - What if my property arrives damaged?

ADAMAGE IN TRANSIT when property is returned to the customer. Customer may not make any deduction from any payment due or paid hereunder by reason of damage to the property in transit or delivered. Upon Customer's written request, Geekmatics, at its sole discretion, may agree as a service to Customer to process Customer's claim against the carrier for any loss or damage in transit or delivered, provided that Customer notifies Geekmatics within 5 days, sends pictures of damage, returns damaged property in same shipping box with all same packing materials. If any of these conditions are not met, the claim will be waived.


FAQ – When do I pay?

A – You don’t pay for your repair until we’ve repaired it. As soon as we receive your device, we’ll notify you saying we received it.  When your repair is done, we’ll email you with a payment link. You can pay with a credit card.


FAQ – If I need my device faster, can I have it returned overnight  to me?

A – Yes, we can ship over-night, but there will be an additional charge.


FAQ – Is there any warranty?

A – Yes. With every repair, we have a 90-day manufacturer’s warranty with our parts. So if your screen/glass has issues unrelated to accidental damage, just contact us, and we’ll swap it out for free. If your screen is cracked or damaged in any way, we cannot replace it for free. Contact us for more details if this applies to you. Board level repairs requiring microsoldering carry a 1-year warranty.


FAQ – What if I require other repairs done to my device?

A – We are a full service repair shop and can complete almost any repair. If additional repairs are needed, we will contact you immediately.


FAQ – I have Apple Care Warranty on my Apple device. Will this void my warranty?

A – Technically yes, but unless Apple is repairing it for you for free, what’s the warranty good for? Actually, any time you have a problem with your Apple product, you should check with us first.

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